This website is operated by Monsoon Brands Limited, a company registered in England and Wales under company number 12543476 at Yellow Building, 1 Nicholas Road, London, W11 4AN. Our UK VAT Number is 350 4085 26.
These Terms include both our Terms of Use (governing your general access to and use of the website) and our Terms of Sale (governing any purchases you make from us). Please read both carefully.
These terms and conditions can be updated at any time. If you do not accept these terms and conditions, you should stop using our website and you will not be able to order from our website.
If you have any questions, please contact us here prior to ordering anything.
“Monsoon” and related logos are registered trademarks of Monsoon Brands Ltd. All rights are reserved.
In order to create an account, sign up for our newsletter, join our Reward Members' Club, or place an order, you must be aged 16 or over. If you’re under 16 you can still browse our website, but please get permission from a parent or guardian before doing this.
We have made this website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this website at any time.
This website and all of its contents is protected by copyright and other intellectual property rights throughout the world and is owned by us or licensed to us by third parties. You may use our website and its contents for non-commercial, private use as contemplated by these terms. Any other use of this website and its contents is strictly prohibited. You agree not to (and agree not to help any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of our website content.
You agree that when accessing the website, you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling technology. We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.
If you choose to register an account with us, you must keep your account details safe and treat as confidential.
We work hard to keep our website accurate, secure, and running smoothly. However, we can’t guarantee it will always be available or free from errors, bugs, or interruptions. We’re not responsible for:
We recommend using up-to-date antivirus software and taking steps to protect your device.
When you place an order on our website, we’ll send you an email confirming that we’ve received it. This email is not an acceptance of your order; it simply acknowledges that we’ve received it.
A contract between you and Monsoon is only formed once we send you an email confirming that your items have been dispatched. Until then, we reserve the right to decline your order for any reason, including errors in pricing or availability.
If we’re unable to fulfil your order (or any part of it), we’ll let you know as soon as possible and will not charge you for the unavailable items. If your payment has already been processed, we’ll refund you in full.
It is your responsibility to make sure that you provide us with a correct email address and that your mailbox is in proper working order. Please check any spam folders you may have for order communications.
Please be advised that we are unable to rectify mistakes you have made on your order so do check it carefully before checking out. Please see the section below for your rights to cancel.
If you have any problems with your order, please contact us here.
All prices include UK VAT. Delivery costs are added at checkout. We are unable to process VAT refunds directly for international orders. Customers may be able to recover VAT locally depending on their country’s tax rules.
For details of what payment methods, we accept, please click here. We take payment when your order is dispatched but we may pre authorise your card when you place the order.
We do our best to ensure all prices and product information on our website are accurate. However, errors may occasionally occur.
If we discover an error in the price of an item you have ordered, we’ll contact you as soon as possible to give you the option to continue with the order at the correct price or cancel it.
We reserve the right to cancel any order before dispatch in the event of a pricing error, even if you have received an order confirmation email. A contract between us is only formed when we send you a dispatch confirmation.
Product prices shown on our website may change from time to time, for example, if the product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Always check the item details carefully prior to placing an order including checking the prices for different colourways of the same item.
By submitting a product review on our website, you agree to the following:
We reserve the right to moderate, edit, or remove reviews at our sole discretion, especially where they breach these rules or are otherwise inappropriate.
By submitting a review, you grant Monsoon a worldwide, royalty-free, perpetual licence to use, copy, publish, edit, or share the content in any format and on any platform. This includes use for marketing, social media, and other promotional activities.
You must be at least 16 years old to submit a review. By posting content, you confirm that you meet this requirement.
We are not responsible for content submitted by users and do not endorse the views expressed in reviews.
If you believe a review violates these terms, please contact us here.
For the terms and conditions governing the sale and use of gift cards please click here.
For delivery options, charges and estimated timeframes please click here.
In addition to the rights, you have in our Returns Policy found here, your statutory rights entitle you to 14 days from the day you receive your order to cancel.
The easiest way to cancel is to follow the process to register your return on our Returns Portal here. You can also contact our customer service team here. Once you have cancelled your order you then have 14 days to send your product back to us using our Returns Portal.
We’ll refund you within 14 days of receiving your return, using the original payment method.
Make sure the items are unused and in their original packaging.
We try to ensure that all product descriptions and images on our website are as accurate as possible. However, the colours, textures, and details you see may vary slightly from the actual item, depending on your device’s display settings and lighting.
All measurements are approximate, and slight variations may occur. These minor differences do not constitute a fault or make the item not as described under your statutory rights.
If colour or finish is critical (e.g., for matching purposes), we recommend contacting us before purchase or visiting one of our stores where possible.
We're legally required to supply products that meet the terms of our contract with you — and we always aim to do just that. If something you buy is faulty, not as described, or doesn’t work as it should, you have rights under the Consumer Rights Act 2015, and we’ll put things right.
Apart from those legal rights, we’re not responsible for:
For full details of how we use your personal information, see our Privacy Policy and Cookie Policy.
We will never ask you for your personal details or your login details via email. Please contact us directly here if you receive any suspicious emails purporting to be us.
We do not exclude or limit our liability where it would be unlawful to do so such as personal injury caused by our negligence or faulty goods.
We’re not responsible for business losses, loss of data, loss of profit, business interruption or any loss that wasn’t foreseeable when we made the contract.
We will only be liable to you for direct losses, which you suffer as a result of a breach of these terms by us and which are a ‘foreseeable’ consequence of us breaching these terms. Losses are ‘foreseeable’ where they could be contemplated by you and us at the time your order is accepted by us.
We shall not be responsible for any delay in, or failure of, performance of our obligations under these terms arising from any event beyond our reasonable control. This condition does not affect your legal rights.
If any event beyond our reasonable control takes place (including but not limited to a pandemic, war and natural, global or political events) that affects our performance of our obligations we will notify you as soon as possible and our obligations under these terms will be suspended and the time for performance extended for the duration of the event outside our reasonable control.
If you have a complaint that we can’t resolve, you may wish to use an alternative dispute resolution (ADR) provider. While we are not obliged to and do not commit to using ADR for every complaint, you can access a list of certified providers at: https://www.tradingstandards.uk/consumers/adr-approved-bodies
These terms are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you can bring legal proceedings in your local courts.
We may update these terms from time to time. The latest version will always be available on our website.
1. These Terms and Conditions between MONSOON BRANDS LTD (“MONSOON” “We” “Us” “Our”) and the customer, (“Account Holder”, “You”, “Your”) govern: (i) participation in the Monsoon Reward Scheme; and (ii) the use of a Monsoon Reward Account (“Account”) to accrue points (the “Points”) that can be spent as Rewards (the “Rewards”) (together, the “Reward’ Scheme”).
2. The Reward Scheme is open to all UK and Republic of Ireland residents aged 16 or over.
3. We reserve the right to decline an application to participate in the Reward Scheme at Our sole discretion at any time and for any reason.
4. The Reward Scheme is personal to You and Account balances cannot be transferred to any third party.
5. In order to collect Points, You are required to present your Reward Card or Account Number at the time of payment for purchases of Monsoon Products (“Products”) in participating Monsoon stores in the UK and Ireland and on monsoon.co.uk. For the full list of participating Monsoon stores click here or visit sgfanreo.top/stores/
6. Once a Purchase is made, Points will be "Pending" for 30 days to allow for any returns to be made(“Returns Period”). Should a Purchase be returned, the corresponding Pending Points balance will be deducted from the Account.
7. We reserve the right to amend the Returns Period at any time.
8. After the Returns Period, if no Returns have been made, Points will be classed as "Cleared".
9. As soon as Points are Cleared they shall be converted into Rewards which shall remain on your Account for a period of 12 months.
10. Certain Purchases are excluded from the Reward Scheme or have special conditions attached (“Out of Scope Purchases”).
11. The following shall be considered "Out of Scope Purchases": (i) Concessions & Marketplaces: Points cannot be collected and Rewards cannot be redeemed on Purchases in concession stores or online marketplaces; (ii) Gift Cards: You can collect Points when purchasing a Gift Card but not when redeeming Gift Cards. You cannot use Rewards to purchase Gift Cards; (iii) You cannot collect Points on values paid for with Rewards (ivii) Any Purchase other than that by a natural person for their personal, individual use.
12. Rewards are issued based on the number of Points earned after the Returns Period, in accordance with the table below:
13. Accrual of Rewards is subject to a maximum threshold of £150 (€150) worth of Rewards in any one month and £300 (€300) worth of Rewards in each 12-month period (commencing 1 April to 31 March).
14. We will contact You to let You know when Rewards are available and when they are due to expire. It is Your responsibility to notify Us of any change in Your contact details and We shall not be held liable for Rewards that are not redeemed for any reason.
15. Rewards may only be used by You to purchase Monsoon products (excluding Out of Scope Purchases) in any participating Monsoon store and on monsoon.co.uk.
16. To redeem Rewards, You must present Your Account Number at the time of Purchase and your Account Pin number (Pin Number) when online.
17. Your Account Number can be found within Your Account at sgfanreo.top and will have been emailed to you upon joining the Reward Scheme.
18. If You have lost Your Pin Number, a new Pin Number can be requested at any time via Monsoon customer services: Email – [email protected]
19. Rewards issued in pound sterling (£) can only be redeemed in UK and Northern Ireland stores and online at https://sgfanreo.top.
20. Rewards issued in euros (€) can only be redeemed in Republic of Ireland stores and cannot be redeemed online at https://sgfanreo.top.
21. Use of Rewards are subject to the terms and conditions listed here and any other accompanying terms and conditions.
22. More details on how to redeem Your Reward can be found at: Reward page
23. Rewards may be partially redeemed.
24. No cash or any other alternative will be given in exchange for Rewards.
25. Reward value will be automatically deducted from the Account when it is presented with a Purchase to a member of staff in store, or when you are logged into your Account online and you select to use your Rewards at checkout
26. If, during the Returns Period, You return a purchased item(s) for a full or partial refund, the Pending Points that have been collected on such item(s) will be deducted.
27. If You return an item outside the Returns Period once Cleared Points have been added, it is within Our discretion as to whether Your return is accepted. If it is, We will deduct the equivalent number of Cleared Points to reflect any returns made. This may result in negative Cleared Points.
28. When a Purchase is returned or cancelled and one or more Rewards were used as full payment, any refund will be given in a Monsoon Return Card. We will not refund money to You in these circumstances.
29. Where a transaction has been paid for partly with Reward(s) and partly with cash, the cash value will be refunded in cash before the Voucher value in a Monsoon Return Card.
30. Reward Account Holders qualify for free unlimited standard delivery on orders over £20.
31. From time to time, You will receive notifications for Ad Hoc Competitions and Prizes. These will be governed by separate T&C’s which will be notified to You at the time.
32. Cancellation – we reserve the right to refuse to issue Rewards or to close or cancel an Account should we consider that the Account is being used fraudulently or a breach of these terms has occurred. In the event that an Account is cancelled, the balance will be cancelled and no Rewards will be issued.
33. Should We query Your balance, You shall be responsible for producing, on request, the required proof of purchase for any queried transaction.
34. We reserve the right to amend or terminate the Reward Scheme or these terms and conditions at Our sole discretion, at any time, without notice. For the latest terms and conditions, please visit our Reward card landing page
35. You are under no obligation to participate in the Reward Scheme and may at any time cancel Your participation by emailing Our team at [email protected].
36. Personal Information – Monsoon Brands Limited will be the data controller and processor of any information You supply on the Reward Scheme Application Form. You acknowledge that we may use such information, together with information relating to Your transactions, purchases and participation in the Reward Scheme, in accordance with Our Privacy Notice. Visit our security and privacy page to view Our Privacy Notice.
37. These terms and Your use of the Reward Scheme are governed by English law. Any dispute arising out of or in connection with these terms or Your participation in the Reward shall be subject to the exclusive jurisdiction of England and Wales. For the latest terms and conditions, please visit our Reward Scheme landing page Reward page
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
MONSOON BRANDS LTD is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if you buy a new clock from us we would accept your old clock and prevent it going into a landfill site by disposing of it safely.
Customers must return their WEEE item to us within 28 days of purchasing their new item.
For any goods purchased on our website (e.g. a lamp) we will accept the old lamp back in store within 28 days with proof of purchase.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
The current balance on gift cards can be used as complete or partial payment for Monsoon items in store or online at sgfanreo.top. Any unused balance will remain on the gift card. You can check your balance in store, at the point of checkout or by ringing customer services on 0203 372 3052.
Monsoon gift cards are valid for 24 months from the date of issue after which any remaining balance will be voided.
Gift cards cannot be used to purchase other gift cards.
Lost, stolen, or damaged cards will not be replaced. Treat cards like cash.
Items bought with a gift card can be returned under our normal return policy. Refunds will be issued as store credit or a replacement card. Gift cards cannot be redeemed for cash, used for prior purchases, or resold.
We reserve the right to cancel any card suspected of fraud or misuse.
Purchases are subject to our standard terms and conditions which may (along with these gift card terms and conditions) be updated from time to time.
E-Gift Cards will be sent to the email address of the person who is receiving the Gift Card and by entering their email address you confirm that they’ll be happy to hear from us.
Gift Cards and e-Gift Cards are non refundable.
This offer entitles the Monsoon customer 15% off all women's and children's Monsoon full price products when signing up to Reward.*Full price products only. Offer available in selected markets only and excludes Gift Cards. Normal online refund policy applies. Offer is available for single use. Promoter: Monsoon Brands Ltd. 1 Nicholas Road, London, W11 4AN.
This offer entitles the Monsoon customer 20% off all women's and children's full price products using the code communicated when purchased in one transaction. Offer available in selected markets only. Offer excludes Gift Cards, Reduced price products and Airside tax free purchases. Normal online refund policy applies. Promoter: Monsoon Brands Ltd. 1 Nicholas Road, London, W11 4AN.
This offer entitles the Monsoon customer free delivery on orders over £60. Offer available in selected markets only. Offer excludes Gift Cards and Airside tax free purchases. Normal sale refund policy applies. Promoter: Monsoon Brands Ltd. 1 Nicholas Road, London, W11 4AN.
This offer entitles the Monsoon customer 15% off all women's and children's Monsoon full price products when signing up to our email newsletter.*Full price products only. Offer available in selected markets only and excludes Gift Cards. Normal online refund policy applies. Offer is available for single use. Promoter: Monsoon Brands Ltd. 1 Nicholas Road, London, W11 4AN.
This offer entitles the Monsoon customer up to 50% off all women's and children's sale products when purchased in one transaction. Offer available in selected markets only. Offer excludes non Monsoon branded products, Gift Cards and Airside tax free purchases. Normal sale refund policy applies. Offer is online from Friday 7th November. Promoter: Monsoon Brands Ltd. 1 Nicholas Road, London, W11 4AN.
This offer entitles the Monsoon customer up to 30% off all women's and children's Bazaar sale products when purchased in one transaction. Offer available in selected markets only. Offer excludes Gift Cards, Monsoon branded products and Airside tax free purchases. Normal sale refund policy applies. Offer is online from Friday 7th November. Promoter: Monsoon Brands Ltd. 1 Nicholas Road, London, W11 4AN.
1. Promoter: Monsoon Brands Limited, 1 Nicholas Road, London W11 4AN (registered company no. 01098034) (“Monsoon”).
2. Eligibility: Open to UK and Republic of Ireland residents aged 18 or over. Employees of Monsoon and their immediate families are excluded.
3. How to Enter: Customers who submit a genuine product review on the Monsoon website following a verified purchase will be automatically entered into the prize draw for that quarter. One entry per product review.
4. Competition Period: The prize draw runs continuously throughout the year. A new draw will take place every 3 months (“Quarterly Draw”).
5. Prize: One winner will be selected at random in each Quarterly Draw to receive a £100 Monsoon gift card (“Prize”). Gift cards are valid for 24 months from the date of issue and can be used online or in any Monsoon store.
6. Winner Selection and Notification: The winner will be chosen at random from all valid entries received during the relevant Quarterly Draw. Winners will be notified by email using the contact details linked to their order within 14 days of the draw.
7. Claiming the Prize: If the winner does not respond within 10 days of being notified, Monsoon reserves the right to withdraw the Prize and select an alternative winner.
8. General:
o The Prize is non-transferable and no cash or other alternative will be offered.
o Monsoon reserves the right to replace the Prize with another of equal or greater value if circumstances beyond its control make it necessary to do so.
o Entries that are incomplete, illegible, or otherwise not in accordance with these Terms and Conditions will be void.
9. Liability: Monsoon accepts no responsibility for entries not successfully completed due to a technical fault of any kind or for any loss or damage suffered by entrants in connection with the promotion.
10. Data Protection: Personal data supplied for the purpose of this promotion will only be processed as set out in Monsoon’s Privacy Policy.
11. Governing Law: This promotion and these Terms and Conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction.
